Policies

Shipping Policy

Delivery charges for the orders placed through the website:

Within India, BIOTICA provides free delivery on all items if your total order amount is Rs 1000 or more. Otherwise Rs 60 is charged as delivery charges.

For shipments sent overseas, the shipping rates are calculated based on the product and the shipping location. In case, your order is for an item, which cannot be shipped to your country due to copyright and territorial restrictions, we shall cancel your order and process the refund accordingly.

In case of overseas transactions, we will process the refund for the amount received by us in Indian Rupees, the amount may be different from the one charged to you in your home currency depending upon the currency rates applicable at the time of order placement and processing the refund and also the policy of your credit card company for charges and refunds.

Cancellation Policy

For outright cancellations by you: For cancelling an ordered item or the entire order, contact us by phone and ask for Cancellations Dept. If you cancel your order, before the item has been shipped, we will refund the entire amount received by us as advance payment. In case of overseas transactions, we will process the refund for the amount received by us in Indian Rupees, the amount may be different from the one charged to you in your home currency depending upon the currency rates applicable at the time of order placement and processing the refund and also the policy of your credit card company for charges and refunds. Seek our cancellation number for reference and correspondence.

If the cancellation is after your product has been shipped, you can do one of the following:

1. If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2. If the product has already been delivered to you, it will be eligible for replacement, only in cases where there are defects found with the product.

New India Publishing Agency does not take title to returned items until the item arrives at our office/warehouse. At our discretion, we may issue a refund without requiring a return. In this situation, BIOTICA does not take responsibility/title to the refunded item.

Return & Exchange Policy

Customer satisfaction is important to us. If you are unhappy with the products that we supply to you in any way, it can be returned or exchanged provided that it is in saleable condition. Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately. If you wish to return your item for exchange these items need to be returned and reach us within 7 days of being received by you.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. The team at BIOTICA makes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair use will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available.

Returns of faulty goods must be returned to us within 7 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase.

Returns & exchanges received outside the above time frames will not be accepted. For all returns & exchanges, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes, if any, are not refunded for shipments outside India. We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. For all returns & exchanges, send an email to [email protected], and ask for a Return Authorization Document.

We do not accept any returns without the mentioned Document. We highly recommend sending back with a track and trace number so it won't get lost in the mail!

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct contacting purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Copyright Policy

The Author may not publish his/her contribution anywhere else without the prior written permission of the publisher unless it has been changed substantially. The Author warrants that his/her contribution is original, except for such excerpts from copyrighted works as may be included with the permission of the copyright holder and author thereof, that it contains no libelous statements, and does not infringe on any copyright, trademark, patent, statutory right, or propriety right of others. The Author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. In return for these rights:

All proprietary rights other than copyrights, such as patent rights. The right to use all or part of this article, including tables and figures in future works of their own, provided that the proper acknowledgment is made to the Publisher. The right to make copies of this article for his/her own use, but not for sale. It is the responsibility of each author to ensure that MS submitted to the journal/book are written with ethical standards in mind, concerning plagiarism. Please note that all submissions are thoroughly checked for plagiarism. If an attempt at plagiarism is found in a published paper, the authors will be asked to issue a written apology to the authors of the original material. Any paper which shows obvious signs of plagiarism will be automatically rejected and its authors may be banned for duration of 01 years from publishing in Journal. The authors will receive proper notification if such a situation arises.

Manuscript Withdrawn/ Cancellation Policy

Authors note that MS cannot be withdrawn at any condition once galley proof is prepared